Terms & Conditions

Effective Date: 27 September 2026

Welcome to Explore Technology Solutions Bangladesh (“ETSB”, “we”, “us”, or “our”). These Terms & Conditions govern your access to and use of our website, online store, digital products, training resources, consulting services, software and technology-related products and services.

By accessing our website, creating an account, placing an order, purchasing or downloading a digital product, or using our services, you agree to these Terms & Conditions.

1. About Explore Technology Solutions Bangladesh

Explore Technology Solutions Bangladesh provides technology-related products and services, including IT services, software solutions, AI-powered solutions, digital products, professional training, consulting, knowledge resources and related technology services.

2. Customer Accounts

Certain products and services may require a customer account. You are responsible for providing accurate information, maintaining the confidentiality of your account credentials, and protecting access to your account.

You must promptly notify ETSB if you believe your account has been accessed or used without authorization.

Additional security verification, including email-based security codes or two-factor authentication, may be required to protect customer accounts.

3. Products and Services

Product and service descriptions, specifications, availability and pricing are provided through our website. We make reasonable efforts to keep this information accurate and current.

Digital products may include downloadable documents, templates, software-related resources, training materials, AI resources and other electronic content.

Separate terms, licence conditions or usage restrictions may apply to particular products or services where stated on the relevant product page.

4. Orders and Acceptance

Submitting an order does not by itself guarantee acceptance. An order may remain pending until payment and other required checks have been successfully completed.

We reserve the right to reject, cancel or review an order where reasonably necessary because of payment failure, suspected fraud, pricing or technical error, product unavailability, legal requirements or misuse of the service.

5. Prices, Currency and Payment

Unless otherwise stated, prices on the Bangladesh storefront are displayed in Bangladeshi Taka (BDT).

Customers are responsible for providing accurate billing and payment information. Payment processing may be performed by authorized third-party payment service providers.

Any applicable taxes, duties, fees or other charges will be handled according to the applicable product, transaction and legal requirements.

6. Digital Products and Downloads

Access to downloadable products may be provided only after the relevant order reaches the required confirmed order status.

Digital products are licensed or supplied for the permitted use stated with the product. Unless expressly authorized, customers must not unlawfully copy, redistribute, resell, sublicense, publish or otherwise exploit protected digital content.

Additional conditions governing digital products and downloads may be stated in our Digital Products & Download Policy.

7. Training and Consulting Services

Training, consulting and professional services may be subject to additional scope, schedule, delivery, payment, cancellation or engagement terms communicated before or during the engagement.

Where a separate written agreement applies to a service, that agreement will govern to the extent of any inconsistency with these general Terms & Conditions.

8. Refunds and Cancellations

Eligibility for refunds, cancellations or other remedies depends on the type of product or service, its delivery status, applicable terms and applicable law.

Further details will be provided in our Refund & Cancellation Policy and, where relevant, our Digital Products & Download Policy.

9. Intellectual Property

Unless otherwise stated, the ETSB website, branding, original content, training materials, digital resources, graphics, documentation and other protected materials are owned by or licensed to Explore Technology Solutions Bangladesh.

No ownership rights are transferred merely by accessing the website or purchasing a product. Customers receive only the rights expressly granted for the relevant product or service.

10. Acceptable Use

You must not use our website, accounts, products or services for unlawful, fraudulent, abusive or unauthorized purposes, or attempt to interfere with the security, availability or operation of our systems.

11. Third-Party Services

Our services may rely on third parties such as payment processors, email providers, hosting providers or other technology services. Third-party services may be governed by their own terms and privacy practices.

12. Privacy and Cookies

Our collection and handling of personal information is described in our Privacy Policy. Our use of cookies and similar technologies is described in our Cookie Policy.

13. Availability and Changes

We may maintain, modify, improve or discontinue website features, products or services where reasonably necessary. Temporary interruptions may occur because of maintenance, upgrades, security events or circumstances outside our reasonable control.

14. Limitation of Liability

To the extent permitted by applicable law, ETSB will not be liable for indirect or consequential losses arising from use of the website, products or services.

Nothing in these Terms & Conditions excludes or limits any right, remedy or liability that cannot lawfully be excluded or limited.

15. Governing Law

These Terms & Conditions are governed by the applicable laws of Bangladesh. Any dispute will be handled in accordance with applicable law and the jurisdiction of the competent courts or authorities.

16. Changes to These Terms

We may update these Terms & Conditions when necessary to reflect changes to our services, business practices or legal requirements. The current version and effective date will be published on this page.

17. Contact

For questions regarding these Terms & Conditions, please contact:

Explore Technology Solutions Bangladesh
Gulshan, Dhaka, Bangladesh
Email: [email protected]