Digital Products & Download Policy
Effective Date: 6 October 2026
Digital Products & Download Policy
This Digital Products & Download Policy explains the conditions governing digital products purchased or obtained from Explore Technology Solutions Bangladesh ("ETSB", "we", "us", or "our").
1. Digital Delivery
Digital products may include PDF resources, AI prompt libraries, templates, technical documentation, software-related resources, training materials, and other electronically delivered content.
Access is normally provided only after the applicable payment and order-verification process has been completed and the order reaches the required fulfillment status.
Orders that remain pending, fail payment verification, are cancelled, are denied, or are identified as potentially fraudulent may not receive download entitlement.
2. Customer Account and Download Access
Where a customer account is required, download access is tied to the eligible customer account and qualifying order. Customers are responsible for protecting their account credentials and should not share passwords or authentication information.
ETSB may reasonably restrict or suspend download access where there is evidence of fraud, unauthorized sharing, account compromise, chargeback activity, abuse, or another legitimate security or compliance concern.
3. Product Licence and Permitted Use
Unless a product expressly states otherwise, purchase of a digital product grants the purchaser a limited, non-transferable right to use the product for the purposes described with that product.
Unauthorized copying, redistribution, resale, publication, sublicensing, or sharing of paid ETSB digital products is prohibited unless expressly authorized.
4. Technical and AI Resources
Technical resources, scripts, commands, code samples, configuration guidance, and AI-generated or AI-assisted materials must be reviewed and validated before use in important or production environments.
Customers remain responsible for backups, change control, security review, compatibility verification, testing, authorization, and determining whether any recommendation is appropriate for their environment.
5. File Integrity and Delivery Support
If an eligible customer cannot access a purchased product because of a technical issue attributable to ETSB, we will make reasonable efforts to restore access or provide another appropriate delivery method.
If a released file is corrupted or unusable, ETSB may provide a verified replacement or corrected release. If the problem cannot reasonably be remedied, the customer may be eligible for a refund or other remedy under the Refund & Cancellation Policy.
6. Product Updates and Editions
For AIT-ORA-100P v1.0 and other products where the same policy is expressly stated, minor updates within the purchased v1.x edition are included for existing purchasers of that edition.
A future major edition, including v2.0 or later, may be released and priced separately. Purchase of one edition does not automatically provide entitlement to every future major edition unless ETSB expressly states otherwise.
Customers retain access rights applicable to the edition they purchased, subject to these terms, account security requirements, refund status, and any applicable legal or compliance requirements.
7. Refund and Entitlement Relationship
Digital products are normally non-refundable after successful access or download, subject to the exceptions stated in the Refund & Cancellation Policy and applicable requirements.
A refund request alone does not automatically remove download entitlement. When an approved full refund has been completed, ETSB may disable future download entitlement for the refunded product.
8. Security
Customers should maintain appropriate endpoint security, backups, and account protection when downloading or using digital resources. Do not send passwords, security codes, private keys, or other sensitive authentication information when requesting support.
9. Support
For assistance with an existing digital purchase, contact [email protected] and include the relevant order number and a description of the problem.