Privacy Policy

Effective Date: 27 September 2026

Explore Technology Solutions Bangladesh (“ETSB”, “we”, “us”, or “our”) respects your privacy and is committed to handling personal information responsibly and securely. This Privacy Policy explains how we collect, use, store and protect information when you use our website, online store, customer accounts, digital products, training, consulting and related technology services.

1. Information We May Collect

Depending on how you interact with ETSB, we may collect information such as your name, email address, telephone number, billing or delivery address, customer-account information, order and transaction information, communications with us, and technical information associated with use of our website.

We may also process information necessary for account security, fraud prevention, order fulfilment, customer support and delivery of digital products or services.

2. Information We Do Not Intentionally Store

Payment-card or other payment credentials may be processed by authorized payment service providers. Where payment information is handled directly by such providers, ETSB does not need to store full payment-card credentials on its own systems.

3. How We Use Personal Information

We may use personal information to create and administer customer accounts; process orders and payments; provide downloads, products and services; communicate transactional information; provide customer support; maintain account security; prevent fraud or misuse; comply with legal and regulatory obligations; maintain business records; and improve our website, products and services.

4. Transactional Communications

We may send transactional communications relating to account creation, authentication or security codes, password resets, orders, payments, downloads, subscriptions, service delivery or other operational matters.

Transactional communications are different from optional marketing communications.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies required for sessions, shopping-cart functionality, customer authentication, security, preferences and other website functions.

Additional information will be provided in our Cookie Policy.

6. Third-Party Service Providers

We may use trusted service providers for functions such as hosting, DNS and security, transactional email, payment processing, analytics and other technical or business services.

Such providers may process information where necessary to provide their services and may operate under their own contractual and privacy obligations.

7. Data Security

We use reasonable administrative, technical and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration or disclosure.

No internet-based system can guarantee absolute security, but we continuously seek to maintain appropriate safeguards for our services.

8. Account Security

Customers are responsible for maintaining the confidentiality of their account credentials.

ETSB may use additional security controls such as email verification, security codes, login-attempt limits and two-factor authentication to protect customer accounts.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, account administration, customer support, fraud prevention, dispute handling, financial or business records, and applicable legal requirements.

Certain records may need to be retained even after a customer requests account or personal-data deletion where retention is required or permitted for legitimate legal, financial, fraud-prevention, chargeback or dispute purposes.

10. Your Requests and Choices

Subject to applicable law and relevant limitations, you may contact us regarding access to, correction of, or deletion of personal information associated with your account.

Some information may need to be retained where necessary to comply with applicable obligations or protect legitimate business and security interests.

11. Children

ETSB's general technology store and professional services are not intentionally designed to collect personal information from children without appropriate authorization where such authorization is required.

Any services specifically intended for younger audiences should be governed by appropriate additional safeguards and policies.

12. International Processing

Some technology service providers used by ETSB may process or store information outside Bangladesh. Where this occurs, we seek to use reputable providers and appropriate safeguards consistent with applicable requirements.

13. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, business practices or applicable requirements change. The current version and effective date will be published on this page.

14. Contact

For privacy-related questions or requests, contact:

Explore Technology Solutions Bangladesh
Gulshan, Dhaka, Bangladesh
Email: [email protected]